1. On items claimed to have a factory defect, customers shall report this within seven (7) days from the date of the invoice. The issue must be emailed to admin@kwancorp.com and a KwanCorp After Sales will provide instructions on the matter.

2. Only items deemed defective by KwanCorp After Sales Team can be returned or exchanged. Replacement or exchange due to change of mind is not allowed.

3. In event of pull-out or follow-up deliveries, end-user shall shoulder 70% of the agreed delivery fee. This also includes LBC and Store pick-ups
 
For any after sales concern, message us at KwanCorp After Sales